Generally, Government agencies see a large number of persons frequently because of the nature of their services. Usually this involves long queues. In an effort to improve the efficiency of these services and to reduce the costs to citizens, the Government of Guyana has embarked on a process to enable agencies to assign appointments thereby controlling both the intake flow and processing for services.
Who will benefit
The passport office in Georgetown has been identified as the first agency to implement this system and will serve as a proof of concept for the scheduling tool through the public services sector.